Many players have questions about Lucky Days Casino before they deposit their first euro — here are the honest answers.
Quick Checklist
- Verify your email and identity before requesting a withdrawal.
- Check the wagering requirements of any bonus you claim.
- Set deposit and loss limits through the responsible gaming tools.
- Review the withdrawal processing times and limits for your chosen method.
- Understand that game contributions to wagering vary (slots 100%, table games 10%).
- Save a screenshot of your deposit and bonus confirmation for reference.
Step-by-Step Sign-Up
- Visit the casino’s website and click the „Sign Up“ or „Register“ button.
- Fill in your personal details: full name, date of birth, email address, and residential address. Use correct information to avoid verification issues.
- Choose a strong password and enable two-factor authentication (2FA) if available.
- Confirm your email by clicking the link sent to your inbox. If the email doesn’t arrive, check your spam folder or request a new one.
- Log in for the first time and navigate to the cashier. Select a payment method and make your first deposit – the minimum is typically €10.
- If you want a bonus, opt in during the deposit process or contact support. Read the terms carefully before accepting.
- Complete the required identity verification (KYC) by uploading a valid ID and proof of address. This is mandatory before any withdrawal.
Wagering Calculation
Understanding wagering is essential to evaluate whether a bonus is worth taking. Here is a detailed example using realistic numbers.
Suppose you deposit €100 and receive a 100% match bonus up to €200. Your bonus amount is €100. The wagering requirement is 35x the bonus (common for slots). The total amount you must wager before withdrawing any winnings is:
Required Wagering = Bonus Amount × Wagering Multiplier
Required Wagering = €100 × 35 = €3,500
Now, if slots contribute 100% and table games contribute 10%, and you wager entirely on slots, you need to place €3,500 in slot bets. If you mix games, you need to account for the average contribution. For example, if you wager €2,000 on slots (100% contribution) and €1,500 on blackjack (10% contribution), the effective wagering credit is:
Effective Wagering = (€2,000 × 100%) + (€1,500 × 10%) = €2,000 + €150 = €2,150
Since you need €3,500 in total, you still have €1,350 to go. To find the actual wager needed to clear the bonus when playing a game with contribution C, use:
Required Wagering = (Remaining Wagering Need) / C
If you plan to play only low-contribution games (e.g., blackjack at 10%), the effective multiplier becomes much higher. For the full bonus of €100 with 35x, playing only blackjack requires €3,500 / 0.10 = €35,000 in bets – a huge amount. Always check the game contribution percentages in the bonus terms.
Safety & Licensing
This casino operates under a Curacao eGaming license. While Curacao-licensed sites are legal for most EU players, note that winnings from such casinos may be subject to local income tax depending on your country of residence. For example, players in Sweden or Finland are generally taxed on gambling winnings if the casino is not licensed locally. We recommend checking your national tax regulations. The platform uses 128-bit SSL encryption to protect data and random number generators (RNG) audited by third parties. Responsible gaming features include deposit limits, time-outs, and self-exclusion. Always verify the license status before playing.
Deposits & Withdrawals
The casino supports a variety of payment methods. Below is a summary of popular options with typical limits and processing times. All amounts are in euros.
| Method | Min Deposit / Withdrawal | Max Withdrawal | Processing Time (Withdrawal) |
|---|---|---|---|
| Visa / Mastercard | €10 / €20 | €5,000 per week | 3–5 business days |
| Skrill | €10 / €20 | €5,000 per week | 24–48 hours |
| Neteller | €10 / €20 | €5,000 per week | 24–48 hours |
| Bank Transfer | €20 / €50 | €10,000 per month | 5–7 business days |
| Paysafecard (deposit only) | €10 / N/A | N/A | N/A |
Note: Withdrawals are subject to a pending period of up to 48 hours after request. Card withdrawals may take additional business days. Always confirm the exact limits in your account.
When Things Go Wrong
Even with careful play, issues can arise. Here are common scenarios and how to handle them.
- Account verification fails: Your documents may be blurry or expired. Resubmit clear, valid copies. Contact support if the rejection reason is unclear.
- Bonus not credited: Ensure you opted in during deposit. If not, contact live chat with the deposit transaction ID. Do not play before the bonus is applied.
- Withdrawal rejected due to wagering: You may have tried to withdraw before completing the wagering requirement. Check your progress in the bonus section and resume play.
- Game not loading: Clear your browser cache, disable ad blockers, or try a different browser. If the problem persists, the game may be under maintenance – check the site’s status page.
- Exceeded deposit limit: If you set a low deposit limit and want it increased, wait for the next period (usually 24 hours) or contact support to adjust it permanently.
- Account temporarily locked: This often happens due to security reasons. Contact support, verify your identity again, and request unlocking.
Worth Knowing
How to handle a delayed withdrawal: If your withdrawal takes longer than the stated processing time, follow these steps.
- Check your email for any verification requests or updates. Incomplete KYC is the number one cause of delays.
- If 48 hours have passed after the pending period (e.g., 3 business days for cards), contact live chat. Provide your withdrawal ID and ask for a status update.
- If the casino does not resolve within 5 business days, escalate to the Curacao eGaming licensing authority via their complaint portal. Keep all evidence: screenshots of the withdrawal request, chat logs, and emails.
- As a last resort, post on online casino forums (like AskGamblers) with your case. Sometimes public visibility speeds up resolution. Most legitimate casinos respond within 1–2 weeks.
Quick Answers
What is the minimum deposit at this casino?
The minimum deposit across most payment methods is €10. Some methods like bank transfer may require €20.
How long do withdrawals take?
E-wallet withdrawals are processed within 24–48 hours after the pending period ends. Card and bank transfers take 3–7 business days.
Can I play on my mobile?
The casino offers a mobile-optimized website that works in all modern browsers. There is no dedicated app, but you can add the site to your home screen as a progressive web app (PWA) for quick access.
Is the casino safe?
Yes, it uses SSL encryption and holds a Curacao license. However, Curacao regulation is less strict than MGA or UKGC. Always gamble responsibly.
Are winnings taxed?
Tax on winnings depends on your country. For EU residents with a Curacao-licensed casino, you may need to declare and pay tax locally. Check with a tax advisor.
What happens if I violate the bonus terms?
Typically the casino will void the bonus and confiscate any winnings derived from it. Always read the terms regarding maximum bet size and eligible games.
How do I set deposit limits?
Go to the responsible gaming section in your account settings. You can set daily, weekly, or monthly limits. Changes take effect immediately and cannot be reduced for 24 hours.
Can I play for free?
Most games offer a demo mode that lets you play with virtual credits. No deposit is required. This is a good way to test the games before playing for real money.
What should I do if I think I have a gambling problem?
Use the self-exclusion tools in your account or contact support immediately. You can also seek help from organizations like GamCare or Gamblers Anonymous.
This guide covers the essential steps to get started and stay safe. Always play with a budget and never chase losses. If you have further questions, the casino’s support team is available 24/7 via live chat and email. Good luck and play responsibly.
